What is your return policy?

Don't love it? Don't worry! Returns and exchanges are easy. Your satisfaction is our No.1 priority.

This policy applied to all merchandise purchased from Hykolity.com. Please read before initiating a return.

Conditions of products eligible for return:                        

   1,Product(s) is in ORIGINAL and SALEABLE condition

   2,Product(s) is returned with all accessories

   3,Product(s) is in original packaging

   4,Product(s) is sent back to Hykolity within 30 days of receipt.

 

If the return is initiated due to reasons other than our fault, you will need to pay for the return shipping cost. Modified, damaged products, item that have missing accessories are not returnable.

 

If your return does not meet any of above criteria, please contact us first and let us know which of the conditions that have not been met and we will suggest a suitable alternative. If we receive the product in a condition that does not meet our return criteria and without being notified first, we reserve the right to refuse a refund or replacement.

Shortage shipment/damaged shipment/ defective on arrival

Please note any damage or shortage upon delivery and notify us within 3 business days. Failure to do so within 3 business days will result in your request being denied. Please do not throw away any component in the original package. We will replace or refund the purchase value of the damaged item(s) at your option. Customer is responsible to provide necessary proof to make a claim with the carrier, such as picture of wrong shipment or damaged package. Defective on arrival product must be returned unused in its original box with all accessories within 14 days.

Replacement

All items purchased from our store are accompanied by a one year warranty*. If the product is covered by the warranty and falls within 30 days of receipt, we will provide prepaid shipping label and replace the product(s) for you after the original product(s) is received; if the product is covered by the warranty and falls after 30 days of receipt, you will need to return the product(s) at your cost but we will replace them for you for free once product(s) is received.

 

What steps to return ?

To ensure your return is processed without delays please email us anytime at cs@Hykolity.com to receive your Return Authorization Number (RMA#) and our return address.Be sure to include your order number on all correspondence. we will get back to you within one business day.

After you receive your RMA# via email, follow these 4 easy steps to ensure proper processing of your return.

 

1, Complete the return paper.

Write your RMA# , products name ,return quantity and return reason on the paper.

2,Prepare the carton for shipping

Attach the paper to the outside of the shipping carton. All merchandise must be in the original packaging.

3, Ship returns

We are not responsible for products returned without RMA # or shipments prior to their arrival at our warehouses. We encourage the use of carriers that provide tracking numbers or proof of delivery receipts as we cannot issue refunds without documentation of receipt and delivery.

4, A refund will be issued to your credit card

If you prefer to receive a refund, we will happily comply with your request. Please make sure to return the product(s) that meet the return criteria listed above. The original shipping cost is non-refundable.

 

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