Q:What is an LED? A:A light emitting diode is a tiny semiconductor that shines a light when electricity passes through it. While LEDs can output different colors, we offer professional LED light structures with a white gleam.
Q:How long do LEDs last? A:Most LED lighting products have an average rated life of 25000-50000 hours. This is dependent on factors like heat management, type of fixture, continuous run time per day etc.
Q:What are the benefits of using LED lighting? A:While LED fixtures are generally more expensive upfront, they are highly efficient, using less energy than incandescent, fluorescent, and halogen lights. LEDs will yield you massive savings in maintenance and replacement costs. They also do not require a start-up time and will turn on instantly with full brightness when switched on.
Q: Do LEDs contain mercury? A:No, LEDs do not contain mercury.
Q:Do LEDs emit ultraviolet or infrared light? A:No, LEDs do not emit UV or infrared light.
Shopping
Q:What is a heatsink? A:A heat sink is used to absorb heat from the LEDs. While LEDs emit the least amount of heat, keeping them cool preserves their long-lasting performance.
Q:Can I use a dimmer with my LED light fixtures? A:Yes, Hykolity LED high bays and troffers are compatible with 0-10V dimmers. Watch the video below to learn more about 0-10V dimmers:
Q:What's the difference between your two beam angle reflectors? A:Hykolity polycarbonate reflectors disperse light at a 70° angle for a concentrated output. They also give our LED UFO high bay lights a traditional appearance. Our aluminum reflectors disperse light at a 100° angle, giving off a wider spread and a more modern aesthetic.
Q:What is the operating life of your LED lights? A:Hykolity LED lighting fixtures last at least 50000 hours, which is effectively about 23 years at 6 hours a day.
Q:The wattages are lower than other types of fixtures I’ve looked up. Are your LED fixtures less bright? A:No. Wattages are a measure of power consumption, not brightness. To compare brightness between fixtures, look at their number of lumens.
Q:What are lumens? A:Lumens are a measure of light output or the total amount of visible light and is the specification you should look at when shopping for brightness. A higher lumen count means brighter light, while a lower lumen amount means a dimmer light.
Q:What does 4000K or 5000K mean? A:This tells you the color temperature of the LED light, which is measured in Kelvin (K). The lower the number, the warmer the light appears. The higher the number, the cooler the light appears. Learn more by reading ourcolor temperature guide.
Q:Are my LED fixtures water resistant? A:In many cases, Hykolity commercial grade LED fixtures are rated for damp location use. Check your product's spec table to see where you can use them. If you can't find what you are looking for, contact our customer service department.
Orders
Q:What payment methods are accepted? A:We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept wire transfers and Paypal. For bulk order requests, please call our customer service department anytime from 8am-5pm PST at (562) 456-0507.
Q:Where do you ship your products from? A:We fulfill orders from our warehouse in City of Industry, CA, east of Los Angeles. Your order will take up to 5 business days to ship. Please note that the transit time is out of our control once your order has been shipped.
Q:How do I cancel my order? A:If you want to cancel your order for whatever reason, contact our customer service department during normal business hours. Orders may be canceled without penalty unless it has already been shipped. In this case, you will only be refunded for the product(s).
Q:Does Hykolity sell my information to other companies? A:No! We keep your name, address, and credit card information on file for as long as the order is taking place. This is normally 3-4 business days. Once the transaction is completed, we delete your information from our system.
Privacy Policy
Q:What information do you collect from me? A:When you make a purchase, we collect your name, shipping and billing address, phone number, and credit card information. When you create an account, we also collect your profession to help tailor our service for you.
Q:When do you collect data from me? A:We collect your information when you register an account on our website, place an order, subscribe to our newsletter, fill out our contact form, or use Live Chat to speak with us.
Q:How do you use my information and feedback? A:We use your information to benefit you in the following ways:
Make changes to our website to improve your browsing experience
Quickly follow up with you and process your transactions
Improve our products
Offer you curated content and products that you would be most interested in
Notify you on updates regarding your account
Q:What are cookies? A:Cookies are small text files that websites send to your computer, which then stores them in a file in your web browser. There are several types of cookies, each serving a different function like storing passwords to autofill and tracking how long you've spent on a website. While cookies do track your browsing habits, they do not give us access to your computer and your files. And as much you'd like them to be, they are not soft and chewy sweet treats.
Q:How do I know if my information is safe with you? A:Your data is protected using Secure Sockets Layer (SSL) encryption technology. This encrypts any data transmitted between the web server and your browser. Your information that's kept offline does not leave our office as well. Only associates with special permissions can access your offline data.
Q:Any other things I should know about my privacy? A:For the FAQs above and more information, read our privacy policy page.
Other
Q:What does it mean for a product to be DLC-certified? A:The DLC (DesignLights Consortium) is an organization that evaluates the lighting efficiency of fixtures. If a lighting product earns a certification, the DLC considers it an energy efficient light and can be eligible for rebates and incentives.
Q:How can I find out if I can get a rebate for my LED fixtures? A:Utility companies sometimes offer incentives through energy efficient lighting rebates. Visit online resourcesor contact your local energy company to see if your LED fixtures qualify for rebates.
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My original thought was to install 3 of these in a 30X40 Quonset Shed thats a farm work shop. When I was placing the order I thought 3 would be enough but I used the light calculator they had on the site, it recommended 6. So I bought 6! Before I was using 8 LED 4ft shop lights along the sides. Which was a big improvement…..UNTIL I flipped the switch and turned these on! Now I have NO shadows anywhere! Im 150% pleased other than the fact that they’re made in China!
I’ve only installed 2 so far to test the light coverage. Hanging at 16’ high and 20’ apart in an 18’ x 60’ fabrication area the lighting is rediculous. Now I know that 4 in my main shop area (30’x40’) will give me all the lighting I will ever need. Great product and great price.
I tried to order the 8' version of this light but it was out of stock. Hykolity offered the 4' version with a slight discount. I installed the lights myself - it was simple to remove the old, bulky fluorescent fixtures and install these in their place. These are smaller in every dimension and put out twice the light. The only problem I had was stuffing the wires inside the narrow channel meant for the wires. They all fit but it was tight. I'm super happy with the lights and Hykolity's service.
Tree is gorgeous. Zach and the company made it right after a shipping mishap. I was very pleased with their attentiveness and willingness to work outside the box. Made my spirit bright!
